1. Information We Collect
We collect the following types of information to improve your experience and provide our services:
- Account Information: Your email address, name, and profile details.
- Usage Data: Details about your interactions with the platform, such as pages visited, features used, and time spent.
- Device Data: Information such as IP address, browser type, operating system, and device settings.
- Optional Information: Any additional data you voluntarily provide, such as feedback or preferences.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve our services.
- Respond to your inquiries and offer customer support.
- Send updates, notifications, or marketing communications (with your consent).
- Analyze user behavior to enhance platform performance and usability.
3. Data Security
We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
- Encryption of sensitive data during transmission.
- Regular security audits and system updates.
- Restricted access to personal data based on roles and responsibilities.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
4. Data Sharing
Your data will not be shared with third parties except:
- As required by law or to comply with legal obligations.
- To trusted service providers or partners who assist in operating the platform, under strict confidentiality agreements.
- For essential service operations to provide the functionality you expect.
We never sell or rent your personal data to third parties.
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to the information we hold about you.
- Correction: Update or correct inaccuracies in your data.
- Deletion: Request the deletion of your personal data where applicable.
- Data Portability: Obtain a copy of your data in a portable format.
- Withdraw Consent: Revoke consent for data processing activities that rely on your explicit permission.
You can exercise these rights by contacting our support team at support@excalidoc.com.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Necessary for platform functionality.
- Analytics Cookies: To gather insights into usage patterns and improve the platform.
- Preference Cookies: To remember your settings and preferences.
You can control cookies through your browser settings or opt-out of certain tracking technologies.
7. Retention of Information
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or service offerings.
- Significant updates will be communicated via email or platform notifications.
- The "Last Updated" date will always indicate the latest version.
Contact Us: If you have questions or concerns about this Privacy Policy, please contact us at privacy@excalidoc.com.